Privacy policy

This Privacy Policy describes how Avorelia (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our website and online store (the “Services”).

Avorelia operates this website and store to provide you with a personalised shopping experience. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By accessing or using our Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall take precedence regarding the collection, processing and disclosure of personal information.

Information We Collect

When we refer to “personal information” in this Privacy Policy, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, email address and telephone number.

Payment Information
Credit card details, debit card details, payment confirmations, transaction details and billing information. Payment information is processed securely through our payment providers.

Account Information
If you create an account, we may collect login details, account preferences and security information.

Order Information
Information relating to products you view, add to your cart, purchase, return, exchange or cancel.

Communication Information
Information you provide when contacting us, including customer support requests.

Device Information
Information about your device, browser, IP address, time zone and network connection.

Usage Information
Information about how you interact with our website, including pages visited, browsing activity and interactions with our services.

How We Collect Information

We collect personal information from several sources:

Directly from you
When you place an order, create an account, contact customer support or interact with our services.

Automatically through our website
When you browse our store, we automatically collect certain information using cookies and similar technologies.

From service providers
We may receive personal information from companies that support our business, such as payment processors, logistics providers and analytics providers.

From partners and third parties
We may receive information from advertising or marketing partners who help us promote our services.

How We Use Your Information

We use personal information for the following purposes:

Providing our Services
To process payments, fulfil orders, ship products, manage accounts and provide customer support.

Improving our Services
To personalise your shopping experience, recommend products and improve our website and services.

Marketing and Advertising
To send promotional emails or advertisements relating to our products and services. You may opt out of marketing communications at any time.

Security and Fraud Prevention
To detect and prevent fraudulent, illegal or harmful activity and ensure the security of our website and services.

Legal Compliance
To comply with legal obligations, respond to lawful requests from authorities and enforce our policies and agreements.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service providers
We share information with companies that help us operate our business, including payment processors, hosting providers, analytics providers, shipping partners and customer support providers.

Shopify
Our store is hosted by Shopify. Shopify processes personal information necessary to provide the platform and services. You can read more about how Shopify uses personal information here: https://www.shopify.com/legal/privacy

Marketing and advertising partners
We may share information with advertising partners to deliver relevant advertisements to you based on your browsing behaviour.

Legal requirements
We may disclose personal information where required by law, legal proceedings, or to protect our rights.

Business transfers
In the event of a merger, acquisition or business transfer, personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyse traffic and improve your experience.

Cookies help us:

• remember your preferences
• analyse website performance
• improve marketing and advertising

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights

Depending on your location, including the UK or European Economic Area, you may have the following rights:

• the right to access your personal data
• the right to correct inaccurate data
• the right to request deletion of your personal data
• the right to restrict or object to processing
• the right to data portability
• the right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses approved by the European Commission or UK authorities.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The updated version will be published on this page.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Avorelia
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Germany

Email: info@avorelia.com

Under applicable data protection laws, Avorelia is the data controller responsible for the processing of your personal information.